U.S. Bank has assigned you a dedicated implementation manager to assist you with the transition.
corporate payment systems transition
Welcome to corporate payment solutions at U.S. Bank.
Let’s get prepared for the transition.
Here you’ll find program administrator training and communication resources to guide you through your commercial card program transition. Access our dedicated onboarding training page, along with webinars and training classes designed to provide you with a solid foundation for navigating changes to your card program and processes.
Access transition guides and communications for program administrators.
General transition details
Get prepared with training resources.
Onboarding
Gain a high-level overview of the tasks most frequently performed by program administrators, approvers and cardholders using our account management system, U.S. Bank Access® Online. You’ll find learning plans with suggested resources.
Training
Find a variety of resources that detail how to use Access Online system functionality, including virtual instructor-led sessions, eLearning lessons, videos, user guides, reference guides and recorded classes. Log in to Access Online and select Training from the left column navigation bar.
Register for webinars and training classes.
Learn what to expect and how to use Access Online, your new card management system.
What program administrators can expect
This weekly class provides timing and specific information that will help guide program administrators through the transition.
Learn how to use Access Online
Create and maintain cardholder accounts and user profiles, look up transactions, statements and account information and more. Offered weekly.
Stay up to date with monthly classes
Find a schedule of webinars which cover specific system functionality. These classes are offered monthly.
Get answers to your transition questions about your commercial card program.
Yes. Repayment instructions will change with the newly issued U.S. Bank card accounts and autopay will need to be re-established on the U.S. Bank system. Your implementation manager will assist you with any changes needed to avoid issues with the repayment process. Separate billing, consistent with past practices, will be made for all transactions made on the Union Bank issued cards.
Cardholders will enjoy around the clock support by calling the number on the back of their new card to reach our 24/7 U.S. Bank Cardholder Service Center. Once a cardholder is registered, they can access their card account information through the Access Online website or mobile application. Cardholders with servicing needs on Union Bank branded cards should continue to call the number on the back of those cards for support.
For your security, you will receive two emails from U.S. Bank once we have issued your new cards – one email will contain your user ID, the other email will contain your organization’s short name (OSN) and temporary password.
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