Support      Locations

U.S. Bank transition timeline

Checked circle

December 2022

Union Bank has joined U.S. Bank to make banking easier than ever.

Checked circle

May 1 to 3

Mortgage accounts transitioned to U.S. Bank.

Dotted circle

May 26

Finalize any transactions with Union Bank mobile and online banking.

Payments scheduled to be paid after May 26 will be paid on the date requested. Zelle® payments scheduled between May 26 at 3 p.m. PT through May 29 will be paid on May 30.

Dotted circle

Memorial day weekend | May 27 to 29

Deposit accounts, loans and lines of credit and UnionBanc Investment Services (digital access only) transition to U.S. Bank.

Union Bank debit and ATM cards will continue to work, but your balance and transaction history will be unavailable. You won’t be able to initiate new transactions online or with the mobile app.

Dotted circle

May 30

Access accounts online and at U.S. Bank branches.

Beginning May 30, customers can sign up for U.S. Bank mobile and online banking and use local U.S. bank branches to manage accounts.

Dotted circle

June 2 to 4

Trust and investments transition to U.S. Bank.

Clients can begin using mobile and online banking at U.S. Bank on June 5.

Dotted circle

June 23 to 29

Credit card accounts transition to U.S. Bank.

Union Bank credit card balances and past and current account information will transfer and be available to view in mobile and online banking on June 28. Union Bank credit card rewards balances will transfer and be available to view in mobile and online banking on June 29.

Transition timeline may vary by account type. Bookmark this page and return for updates.

Pick the option that best describes your Union Bank account:

Access transition guides and communications

Personal accounts

Welcome letter (PDF)

Your complete guide (PDF) to the transition of MUFG Union Bank® personal accounts.

Your Deposit Account Agreement (PDF) provides the general rules that apply to the account(s) you have with U.S. Bank.

Welcome letter (PDF) for California Accounts, Pacific Rim Company Benefits or Global Expatriate Accounts

Business and corporate & commercial accounts

Welcome letter (PDF)

Your complete guide (PDF) to the transition of MUFG Union Bank® business and corporate and commercial banking accounts.

Your Deposit Account Agreement (PDF) provides the general rules that apply to the account(s) you have with U.S. Bank.

Welcome letter (PDF) for Global Expatriate Accounts

The U.S. Bank Wire Reference Guide (PDF) is a comprehensive overview that provides important information about the wire processing at U.S. Bank.

U.S. Bank mobile app screenshot

A mobile app that’s designed with you in mind.

After your account transfers, you'll be able to use your smartphone or mobile device to download the U.S. Bank Mobile App. Here are some of the tasks you’ll be able to complete online, on your phone, wherever you go:

  • View your balances and available credit.
  • Review e-statements and transactions.
  • Manage and pay bills.
  • Send1 and receive money with Zelle.®
  • Deposit checks2 using the U.S. Bank Mobile App.3
  • Find the nearest U.S. Bank branch or ATM.
Learn more

Information about the Union Bank transition in Spanish and Japanese:

Algunos materiales y servicios pueden estar disponibles solamente en inglés.

Ver contenido en español

一部サービスや資料は英語のみでの対応となるのでご了承ください。

コンテンツを日本語で見る

Get answers to your account transition questions.

For now, your relationship with Union Bank shouldn’t change at all. You’ll still be able to visit your local branch or ATM and manage your accounts as you always have. You’ll receive free access to U.S. Bank ATMs when you use your Union Bank debit card, ATM card or credit card.

Union Bank personal, wealth management and business accounts will automatically start to move to U.S. Bank in May. Credit card and trust accounts will move in June. Please be on the lookout for important information about your account changes via email, letter and online.

Yes, Union Bank branches will open as U.S. Bank on May 30. U.S. Bank will stay in the California, Washington and Oregon markets that Union Bank currently serves. Although banking is increasingly being done online, we strongly believe the future of banking will combine technology with personal relationships – both do-it-yourself and do-it-together. If you’re looking for a nearby branch after the transition, you’ll have access to branches at usbank.com/locations.

U.S. Bank is committed to keeping Union Bank’s existing front-line workforce and welcomes them to our team on the West Coast.

After your account(s) convert to U.S. Bank you’ll be able to sign up for U.S. Bank mobile and online banking. We’re excited to make our industry-leading technologies, superior functionality and broader servicing options available to you.

We’re committed to keeping you fully informed throughout this process. We’ll provide timely communications via email, letter and online as further information becomes available. 

To ensure you stay in the loop, we recommend you bookmark this page and visit often for the latest updates.

Start of disclosure content

Disclosures

  1. To send money in minutes with Zelle®, you must have an eligible U.S. Bank account and have a mobile number registered in your mobile and online banking profile for at least three calendar days. U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

  2. Eligibility requirements and restrictions apply. Please see the Digital Services Agreement for more information.

  3. For text alerts, standard messaging charges apply through your mobile carrier and message frequency depends on account settings. Please be advised that these alerts may not be sent immediately.

Start of disclosure content

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Deposit products are offered by U.S. Bank National Association. Member FDIC.