KNOWLEDGE BASE

How can I get help paying my past due credit card balance?

If you're experiencing economic hardship, various plans are available to help. You can review your options within digital banking to see if one is right for you. 

If you're eligible, you’ll see a message on your credit card account indicating it's past due.

  1. Select the message link to see your payment options. 
  2. If prompted, answer a few questions so we can find the right plan(s) for you.
  3. After that, review the plan(s) offered and select the one you’re most interested in.

For general questions, call Cardmember Service at 800-285-8585. We accept relay calls.